Voucher terms
These terms apply to EduBridge Solutions course vouchers unless different terms are confirmed in writing for a particular purchase.
1. Voucher categories
- Bronze vouchers generally apply to courses of two days or less, including short courses delivered in hours.
- Silver vouchers generally apply to courses of three days or more.
- Mixed or programme purchases may combine voucher types. Any discount is confirmed in the relevant quote or invoice.
2. Validity
Unless stated otherwise in writing, vouchers are valid for 12 months from the invoice date. Any extension is at EduBridge Solutions’ discretion and must be agreed in writing.
3. Booking and redemption
Vouchers may be used for available scheduled classes within the agreed category, subject to capacity. Private cohorts may be requested subject to trainer availability, learner numbers and sufficient notice.
4. Payment
We confirm the agreed courses or vouchers and issue an invoice. Available payment methods are confirmed with the invoice. EduBridge Solutions Limited is not currently VAT registered, so VAT is not charged.
5. Refunds and transfers
Vouchers are not redeemable for cash and are generally non-refundable once purchased. Learner substitutions or transfers within the purchasing organisation may be permitted subject to the booking terms.
6. Rescheduling and cancellation
Classes may need to be rescheduled due to trainer availability, low enrolment or circumstances outside reasonable control. Where this happens, we will work with the purchaser on an alternative date or eligible course within the voucher validity period.
7. Microsoft courseware
Microsoft product names and course codes are used for identification of the relevant learning content. Microsoft is not responsible for EduBridge Solutions’ independent commercial services.